PENDAMPINGAN PENYUSUNAN STANDAR OPERASIONAL PROSEDUR BAGIAN TATA USAHA DI PUSKESMAS MANGKUBUMI KOTA TASIKMALAYA
Keywords:
accreditation, administration, health center, mentoring, standard operating procedureAbstract
Mangkubumi Health Center in Tasikmalaya City plays an important role in providing primary health services to the community. However, administrative aspects, especially related to the preparation of Standard Operating Procedures (SOPs) for the Administration Section, still require more attention in order to improve the quality of service. This community service program aims to assist officers in the process of revising and preparing SOPs according to health center accreditation standards. Activities are carried out through socialization methods, direct assistance, and implementation evaluation. A total of 41 participants, consisting of administrative and service officers, participated in this program. They were provided with in-depth knowledge about the principles of preparing SOPs through presentations, discussions, and question-and-answer sessions. The evaluation was carried out with a post-test and analysis of obstacles in implementing SOPs. The results showed that this assistance activity succeeded in increasing understanding with an average score of 72. After the presentation on the preparation of Standard Operating Procedures (SOPs), the results of the increase in knowledge obtained an average score of 87 with a percentage increase of 21% of participants regarding SOP standardization which is expected to support the management of health center administration to be more structured and effective. This activity also has a positive impact on the health center accreditation process, as well as being an initial step in realizing quality and sustainable services.
References
Al Wariz. (2013). Sistem, Sistem Kesehatan, Sistem Kesehatan Nasional. Slideshare.
https://www.slideshare.net/alwarisreds/sistem-kesehatan-by-warizen
Ananda, R., Damayanti, R., & Maharja, R. (2023). Tingkat Kepuasan Masyarakat terhadap Kinerja Pelayanan Kesehatan. Jurnal Keperawatan Profesional (KEPO), 4(1), 9–17. https://doi.org/10.36590/kepo.v4i1.570
Anggraeny, C. (2013). Inovasi Pelayanan Kesehatan dalam Meningkatkan Kualitas Pelayanan di Puskesmas Jagir Kota Surabaya. Kebijakan Dan Manajemen Publik, 1, 85–93. http://journal.unair.ac.id/filerPDF/11 Cindy_KMP V1 N1 Jan-April 2013.pdf
Bisnis, J. E., Jebmak, A., & Aprini, N. (2024). Pengaruh Standar Operasional Prosedur , Beban Kerja , Perilaku Pegawai , Dan Wewenang Terhadap Disiplin Kerja Pegawai Puskesmas Muara Enim. 3(3).
Firdaini Armita, Laksono Trisnantoro, & Dwi Handono Sulistyo. (2020). Implementasi Permenkes Nomor 43 Tahun 2016 Tentang Standar Pelayanan Minimal (Spm) Bidang Kesehatan Di Dinas Kesehatan Kabupaten Sumbawa Barat. Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management), 23(02), 37–43. https://doi.org/10.22146/jmpk.v23i02.4176
Kurniawan, M. F., Siswoyo, B. E., Mansur, F., Aisyah, W., Revelino, D., & Gadistina, W. (2016). Monitoring Dan Evaluasi Jaminan Kesehatan Nasional Di Indonesia. Jurnal Kebijakan Kesehatan Indonesia, 05(03), 122–131.
Machmud, R. (2008). Manajemen Mutu Pelayanan Kesehatan. Jurnal Kesehatan Masyarakat Andalas, 2(2), 186–190. https://doi.org/10.24893/jkma.v2i2.31
Misnaniarti, M., & Destari, P. K. (2018). Aspek Penting Akreditasi Puskesmas dalam Mendukung Implementasi Jaminan Kesehatan Nasional. Jurnal Penelitian Dan Pengembangan Pelayanan Kesehatan, 2(1), 10–16. https://doi.org/10.22435/jpppk.v2i1.35
Pandi, A. (2022). Peran Tenaga Administrasi dalam Meningkatkan Mutu Layanan Administrasi di MTs Hidayatul Muhisinin. Mudir : Jurnal Manajemen Pendidikan, 4(1), 162–174. https://doi.org/10.55352/mudir.v4i1.493
Permenkes, 2022. (2022). Peraturan menteri kesehatan republik indonesia nomor 34 tahun 2022 tentang Akreditasi pusat kesehatan masyarakat, klinik, laboratorium kesehatan, unit transfusi darah, tempat praktik mandiri dokter, dan tempat praktik mandiri dokter gigi. Kemenkes RI, 1207, 1–16.
Puskesmas, D., Kota, P., Gobel, F. A., Burhanuddin, K. N., Urip, J., Km, S., Ii, K., Paccerakang, P., Sehat, H., & Pelayanan, M. (2021). Pengaruh Kualitas Pelayanan terhadap Kepuasan dan Kepercayaan Pasien di Puskesmas Paccerakkang Kota Makasar. 1(3), 186–196.
Ulumiyah, N. H. (2018). Meningkatkan Mutu Pelayanan Kesehatan Dengan Penerapan Upaya Keselamatan Pasien Di Puskesmas. Jurnal Administrasi Kesehatan Indonesia, 6(2), 149. https://doi.org/10.20473/jaki.v6i2.2018.149-155Apriadi Siregar, P., Mawar, L., Chairunnisa, W. R., Rezkiah, M., Hidayah, A. N., & Purba, R. D. (2019). Evaluasi Sistem Informasi Kesehatan Puskesmas Kota Matsum Di Medan Menggunakan Pendekatan Instrumen Health Metrics Network. Contagion: Scientific Periodical Journal of Public Health and Coastal Health, 1(01). https://doi.org/10.30829/contagion.v1i01.4820
Budo, A., Tulusan, F., & Tampi, G. B. (2020). Efektivitas Pelayanan Kesehatan Di Rumah Sakit Pancaran Kasih Manado. Jurnal Administrasi Publik, 6(94), 1–13.
https://ejournal.unsrat.ac.id/index.php/jap/article/download/29820/28875
Darman, D., & Winarti, E. (2024). Perilaku Petugas Puskesmas Dalam Pelaksanaan Akreditasi: Sebuah Analisis Dengan Pendekatan Teori Transtheoretical Model …. Jurnal …, 5, 538–558.
Fladyan Grace Wulur, Ida Fitriyani, & Vip Paramarta. (2023). Analisis Pengaruh Pemanfaatan Sistem Informasi Manajemen Pada Layanan Kesehatan Rumah Sakit: Literature Review. Jurnal Ilmu
